- Faro Recruitment Vietnam , Ho Chi Minh - Vietnam
- 1000 Competitive
- Posted: 05 Apr 2019
• Technical training
- Understand the new product, through attending trainings and learning from various internal sources.
- Prepare the training material and information.
- Organise and conduct training programs to engineers.
- Evaluate the engineer’s capabilities through regular tests
- Prepare training calendar.
• Product QA
- Window point for all the technical escalation.
- Simulate the problems and provide suitable solution.
- Engage with Regional headquarters for technical matters.
- Interact with Regional headquarters and Sales team for any specific product rework and market recovery plan.
• Product performance report
- Prepare regular and special reports for the assigned products.
• Direct End User / Partner Support
- Visiting customer locations for evaluation of the situation and performing any escalated repairs.
- Evaluate potential service partner’s technical capabilities.
- Support Partners on any technical related issues.
- Degree in Engineering with at least 5 year of relevant field repair experience on Printers, Projectors and Scanner (minimum 2 relevant products).
- Ability to analyse wide range of products hardware failures, repair and troubleshoot to component level.
- Knowledge of wide range of applications related to printing, Wired and wireless networking and product specific industry knowledge.
- Basic colour management skill.
- Experience as a technical trainer
About Faro Recruitment Vietnam
Faro Vietnam is a member of Faro Recruitment Group - the subsidiary of Outsourcing Inc., a leading outsourcing company in Japan.
With more than 10 years of establishment and operation, Faro Vietnam is recognized as a leading reputable human resources service provider in Vietnam.
Clients are satisfied with Faro Vietnam is not only due to the premier quality of services but also the added on support that are beyond than the scope of services they engaged.
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